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Carpet Cleaning FAQ 7

Q: How many times can you bonnet clean before you need to extract? How do I explain the difference in maintenance and restoration cleaning, and the cost as well?

A:First, maintenance versus restorative cleaning: That should be decided on the initial building survey and contract proposal, based on many things including: outside soiling, paving, entry, matting conditions, building design and intended use; people using the building: how many, how frequently; daily maintenance and cleaning, and servicing and maintenance of building systems; soil generated within; management priorities.

I teach a 3-day commercial carpet maintenance class in which we cover all this in detail. Then we demonstrate 4 of the 5 methods in S001 with testing so you can see for yourself.

Generally, you should perform 2-3 maintenance cleanings between each restorative cleaning.

Tell the building manager: Pay me now or pay the new carpet retailer, installer when the carpet wears out; pay for loss of productivity and income from employees and customers who see that the manager doesn’t care about the building; pay in absenteeism and sickness caused by carpet’s contribution to IEP.

Bottom line, come in selling your professionalism, keep it going throughout the job, and remind him every chance you get. No one’s going to bow down and worship unless you keep remind them that you know more about their cleaning and health issues than they do.

Hang tough!

Q: A commercial carpet client of mine says we can’t use bonnet cleaning on their carpet because Shaw will void the warranty. Why are several mills against bonnet cleaning?

A:This whole controversy on bonnet cleaning is a bit absurd in my judgement. It’s a valid interim maintenance system, probably one of the ones most frequently used on commercial carpet.

The problem has been with professionals who declare bonnet cleaning to be the “end-all” system for restorative cleaning in every situation. It isn’t. Same’s true with “steam” cleaners who declare that bonnet cleaning destroys carpet. It doesn’t. For sure it also doesn’t extract much soil in comparative, side-by-side testing on significantly soiled carpet either.

Shaw’s original beef with bonnet cleaning was that, when used on residential cut-pile styles, the rotary action, combined with minimum moisture, produced yarn distortion. How that got extrapolated into a never-use-on-any-carpet philosophy is beyond me.

We use it frequently on buildings under commercial contract for both janitorial and carpet cleaning. No problem.

Bottom line, who knows more about carpet cleaning, manufacturers or trained, experienced, certified cleaning technicians? Moreover, who did the manufacturers association come to when they needed standards for cleaning?

Our problem isn’t with any particular method or mill. It is the uneducated, uncaring cleaner out there who has no respect for the industry and customers who support him.

I hear negative reports on bonnet cleaning from Shaw, and Milliken, if it competes with a Millicare Dealer in a specific contract. Little in writing; much is rhetoric on the part of competing cleaning contractors or carpet sales representatives.

Shaw tested all methods extensively on both residential and commercial carpet. I don’t consult for them, but from my conversations with their very knowledgeable technical director, my impression was that their primary objection related to bonnet cleaning on residential cut-pile styles.

Institutional purchasers of carpet couldn’t care less about maintenance – well almost. Too far down the road, too little money, alter all, aren’t all “shampooing” (i.e., cleaning) systems the same? . .

Bottom line, they, like many cleaning contractors, need a little more education. Well, what would you expect an instructor to say!

 

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